FAQs

Please email info@www.mauritiusfestival.com – adding “MOAF2018” in the subject line.
Due to the high volume of emails we receive, please expect a delayed response. We will respond as soon as possible.
Please email: info@www.mauritiusfestival.com
There will not be cash machines on site however, many traders will have PDQ machines to take card payments. We recommend bringing all the cash you expect to need for the day with you when you arrive. Cards will also be accepted at the main event bar.
You cannot bring any food or drink into the festival. There are fully licensed bars on site and a large selection of street food concessions catering to a variety of tastes!

Due to the current security climate, the following are now part of the conditions of entry to the Mauritius Open Air Festival in Trent Park.

Everyone entering the Mauritius Open Air Festival set will be subjected to a search. This would include pat-downs and metal detector checks. Some guests may be asked to for an enhanced search,  if you refuse a search, you will not be able to enter the Festival.

No liquids, gels or lotions are permitted into the event. This includes perfumes and similar liquids. Gel products including hand sanitisers. No liquids means exactly that and security will strictly adhere to this.

Sun cream or lotion sized at 200ml or less in original containers, Vape fluid and eye drops in standard plastic 10ml containers will be allowed but contents will be tested on arrival.

Please note that any gels or liquids that do not comply will be disposed of by security staff.

You are allowed to bring prescribed medication on site when accompanied by a doctor’s note or valid medical certificate.

As ever; if you see or hear anything which gives you a security concern, please speak to the nearest member of security staff.

Your cooperation with this is appreciated and it is to ensure that everyone attending Mauritius Open Air Festival has a safe and enjoyable day.

Online ticket holders who have purchased their tickets in advance will enter the festival site via their own exclusive fast-track entrance. The much-improved system will enable attendees to enter the event safely and quickly.
There is a strict no re-entry policy on the day. Doors are open from 12pm and last entry is strictly at 7pm for all ticket holders.
There is no age limit for entry into the Mauritius Open Air Festival.
The Festival Bars will operate a Challenge 25 system – if you look under 25, you will be asked to provide valid photo ID proving you are 18 or over. Please take it as a compliment and if you’re lucky enough to look under 25, make sure you bring your photo ID with you!
Please note that all tickets are non-refundable and non-exchangeable.
After purchasing tickets, your e-tickets are automatically emailed to the e-mail address you provided when you bought them.
Please check your spam and junk inboxes if you can’t see the e-ticket in your main inbox.
If you still can’t locate your e-ticket this way, or need other ticket support, please email the ticket support team: info@www.mauritiusfestival.com
We are currently negotiating car parking facilities at a nearby location. We will have more information on this in the coming weeks.

Trent Park is easy to reach on the tube. For the latest travel updates please use the TFL Journey Planner before you depart on the day:
https://tfl.gov.uk/plan-a-journey/

Travel by Tube
Cockfosters Station (Piccadilly Line)
The nearest tube station to the festival entrance is Cockfosters Station (Piccadilly Line). Trent Park is less than 5 minutes walk away, follow signs for The Mauritius Open Air Festival.
Please note the route from Oakwood Tube Station is a private road that the public will not be able to use. For this reason, all festival goers should get to the festival via Cockfosters tube station.
Please make sure your Oyster Cards are topped-up for your return journey ahead of arriving at the festival, to avoid congestion at the station at the end of the day.

The Mauritius Open Air Festival 2018 takes place at Trent Park in North London, a short walk away from Cockfosters tube station (Piccadilly Line).
Park Address:
Trent Park
Cockfosters Road
Enfield
Greater London
EN4 0PS
We’re extremely pleased to be bringing The Mauritius Open Air Festival to the beautiful. green surroundings of North London’s Trent Park. Trent Park has a very special feel, with a taste of the countryside just 20 minutes North of King’s Cross on the Piccadilly Line. Our goal is to respect the park and the local residents at all times.
We ask all customers to show the local area and residents the same respect by arriving and leaving the event quietly and politely, leaving any litter in the bins provided or taking it with you when you depart.